Shipping policy
Welcome to SinkHaven. This Shipping Policy outlines how we process, ship, and deliver orders placed through sinkhaven.store.
1. Worldwide Free Shipping
SinkHaven is pleased to offer Free Worldwide Shipping on all orders. There are no minimum purchase requirements or hidden shipping fees.
2. Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
- Processing Time: 1–2 business days
- Orders placed after business hours will be processed on the next business day.
Customers will receive an order confirmation email shortly after placing an order.
3. Delivery Time
Estimated delivery time for most destinations is:
7–10 business days
Delivery estimates begin after the order has been processed.
Please note that delivery times may vary depending on customs clearance, weather conditions, carrier operations, local holidays, and other circumstances beyond our control.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information whenever available.
Tracking information may take up to 48 hours to become active.
5. Shipping Destinations
We currently ship to customers worldwide.
If shipping restrictions apply to your location, we will contact you promptly to discuss available options.
6. Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, or local taxes imposed by the destination country.
Customers are responsible for complying with local customs regulations where applicable.
7. Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before submitting your order.
SinkHaven cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
8. Lost or Delayed Shipments
If your order appears delayed beyond the estimated delivery period, please contact our support team.
We will work directly with the shipping carrier to investigate and help resolve the issue as quickly as possible.
9. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and include photographs of both the packaging and product.
We will gladly arrange a replacement or refund when appropriate.
10. Returns
We proudly offer free returns and refunds within 30 days of delivery. Please refer to our Return & Refund Policy for complete details.
11. Contact Information
SinkHaven
Website: https://sinkhaven.store
Email: support@sinkhaven.store
Phone: +1 604 582-0693
Address:
9963 116 St
Surrey, BC V3V 7Y4
Canada