Refund policy

Welcome to SinkHaven. Your satisfaction is our priority. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through sinkhaven.store.

1. Return Eligibility

We proudly offer 30-day free returns on eligible items.

To qualify for a return:

  • The return request must be submitted within 30 days after your order is delivered.
  • The item must be unused or only lightly used and returned in its original condition whenever possible.
  • All original packaging and included accessories should be returned with the product.
  • Proof of purchase or your order confirmation is required.

Certain products may not qualify for return due to hygiene, safety, or legal reasons.

2. Non-Returnable Items

Returns are generally not accepted for:

  • Gift cards.
  • Customized or personalized products.
  • Products damaged due to misuse, improper installation, accidents, or unauthorized modifications.
  • Items returned beyond the 30-day return period.

3. How to Start a Return

To initiate a return, please contact our support team.

Email: support@sinkhaven.store

Please include:

  • Order number
  • Customer name
  • Reason for the return
  • Photos (if the item is damaged or defective)

Our support team will provide return instructions.

4. Free Return Shipping

SinkHaven provides free return shipping for approved returns.

Please wait until your return request has been approved before sending any item back.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Shipping charges are fully covered by SinkHaven, so customers are not responsible for return shipping costs.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include clear photos of the issue so we can quickly arrange a replacement or full refund at no additional cost.

7. Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, you may still return it after delivery under this policy.

8. Exchanges

If you wish to exchange an item for another product, please contact our support team for assistance.

9. International Customers

We proudly provide free worldwide shipping and accept return requests from customers worldwide in accordance with this policy.

10. Contact Information

SinkHaven

Website: https://sinkhaven.store

Email: support@sinkhaven.store

Phone: +1 604 582-0693

Address:

9963 116 St

Surrey, BC V3V 7Y4

Canada